Description
Statement:
Seeking a full-time Dispatcher to work in a busy office environment, performing a variety of administrative tasks, scheduling and dispatching for the operation, and providing customer service. This role is also responsible for posting service alerts on social media and handling front desk clerical and reception duties. This role is a one-year contract.
Compensation:
- Hourly Rate: $27/hour
Employment Type:
- Full-time seasonal (September 2025 – September 2026)
Schedule:
- Office hours: Monday to Friday, 8:30am to 5:00 pm (on-site)
Knowledge and Experience:
- Business Communications experience is considered an asset.
- Previous work-related experience with social media platforms is required.
- Proficient in Microsoft Office.
- Previous administrative experience is required.
Skills:
- Strong communication and Customer service skills.
- Ability to multitask and manage a busy office environment.
- Proficient in using radio communications.
- Strong organizational and scheduling skills.
- Strong skillset with Microsoft Office
Key Accountabilities:
Dispatching and Operations:
- Dispatch drivers according to a pre-defined procedure.
- Monitor radio communications and promote communication between drivers and the Transit Supervisor.
- Handle HandyDART customer service scheduling.
Customer Service and Reporting:
- Provide customer service to the public.
- Investigate and report on service requests and feedback, including passenger complaints.
- Post service alerts on social media platforms/applications.
Administrative Duties:
- Process POs and invoices.
- Perform other administrative tasks and data entry as required.
- Handle front desk clerical and reception duties.
About Keolis: Keolis provides mobility to over 3.4 billion passengers annually across 15 countries, operating everything from commuter trains and automated metros to shared bicycles. In Canada, Keolis employs nearly 1,857 people who operate light rail vehicles, urban buses, intercity coaches, and airport shuttles. With the recent acquisition of Pacific Western’s Transit and Motorcoach divisions, Keolis has officially expanded into Western Canada, bringing global expertise and a fresh commitment to safe, reliable, and passenger-focused service across Alberta and British Columbia. Each year, Keolis Canada helps over 12 million passengers reach their destinations smoothly and safely.