LRV Operator in Keolis Grand River

Key Accountabilities

Duties and Responsibilities

• Operate the LRV according to customer and safety requirements
• Monitor displays, dials and other indicators to ensure LRV is operating effectively
• Stop at each LRV stop, ensure the door opening and closing sequences in a safe manner
• Assist customers with boarding and disembarking the LRV when required
• Follow instructions the Central Control Facility (CCF) via radio system
• Communicate updates on delays and incidents to passengers and CCF
• Perform LRV checks for all equipment prior to service
• Report LRV, station and depot defects to resolve as soon as possible
• Respond to customer needs and follow Keolis’ practices in an emergency
• Perform other duties as requested

Knowledge and Skills

• Customer-focused with the ability to respond in a courteous and professional manner,
• and follow-up in a timely manner.
• Communicate clearly and concisely in English, both verbally and in writing
• Strong attention to detail with a strong focus on safety and quality
• Follow written and verbal instructions
• Able to work effectively independently as well as part of a team
• Self-starter with the ability to resolve any needs or requirements
• Respond quickly, calmly and appropriately to emergency situations
• Mechanical aptitude to understand general knowledge of LRV operation
• Good problem-solving skills
• Strong multi-tasking skills to respond effectively to the work environment and requirements
• General geographical knowledge of Kitchener and Waterloo, is preferred

Experience

• High school diploma, GED or equivalent.
• Valid Class G driver’s licence
• Minimum 5 years licensed driving experience
• Professional driving experience is an asset

Abilities

• Able to differentiate colors, including distance vision and close vision
• The ability to quickly respond to a signal (sound, light, image) when it appears
• The ability to effective maintain the required control of the LRV
• The ability to move and reach with hands, to grasp, manipulate or move objects
• Ability to hear sounds and signals for effective operation of LRV and response to surroundings
• Able to lift up to 20 lbs occasionally
• Able to sit for extended periods of time

Working Conditions

• Regular interaction with the public, including vulnerable persons as well as other Keolis employees
• Exposed to the outdoors and weather conditions
• Wear Personal Protective Equipment as required

Working Hours

• Based on an averaging of 40 hours per week
• Able to work rotating shifts, including afternoons and weekends
• Overtime as required.
• Job Type: Part-time